General Conditions of Sale and Use

01Object

These General Conditions of Sale and Use (hereinafter “CGV/CGU”) govern contractual relations between the publisher of the platform adrien.pro / Adrien PERROT (hereinafter “the Publisher” or “the service provider”) and any natural or legal person (hereinafter “the customer”) using the services offered via the platform.

Any order for services via the platform implies full acceptance of the these CGV/CGU by the customer.

02Editor

The address of the head office is communicated on request when establishing the quote.

03Services offered

The service provider offers services of:

• Development of websites (showcases, e-commerce, intranet, tailor-made)
• Hosting, maintenance and technical support of the solutions developed
• Mobile application development (iOS, Android)
• Development of Discord bots and addons (Garry's Mod, etc.)
• Technical advice and audit

Each service is the subject of a detailed quote electronically signed by the customer before the start of the work.

04Order & Quote

The order process takes place entirely via the adrien.pro platform:

1. The client creates a project ticket describing their need.
2. A specification is drawn up and submitted for validation by the client.
3. A detailed quote is generated, including the services, the amount excluding tax, the conditions payment and, where applicable, the option to transfer ownership of the code.
4. The customer signs the quote electronically via an OTP code sent by email.
5. A deposit (by default 35% of the total amount) is due upon signature.

The quote is valid 30 days from its date of issue. After this period, the service provider reserves the right to revise the prices.

Deadlines & Revisions

The delivery times communicated are given for information only and do not constitute a firm commitment, unless expressly stipulated in the quote. Likewise, the maximum number of iterations and revisions included in the service is strictly defined by the Specifications and the Quote. Any additional request will be subject to additional invoicing.

05Prices & Payment

Prices are expressed in euros and are exclusive of taxes (HT). VAT not applicable in accordance with article 293 B of the General Tax Code.

If the VAT-based franchise threshold is exceeded, prices will be increased by the applicable VAT rate in force.

Payment methods accepted

• Bank transfer (IBAN provided on the quote)
• PayPal
• Revolut
• stripe (credit card, recurring payments for subscriptions)

Late penalties

Customer delay: In accordance with articles L441-10 and D441-5 of the Commercial Code, any late payment results in:

• Penalties at the annual rate of 15%
• A fixed recovery compensation of €40

In the event of non-payment within 30 days, the order may be canceled and the services suspended in accordance with article 1224 of the Civil Code.

Service provider delay: In the event of a justified delay in delivery (illness, force majeure, customer delay in providing elements), no late payment penalty will be applicable to the service provider, unless expressly prior written agreement.

06Intellectual property

The customer benefits from a exclusive use license for the exploitation of the developed solution. This license is valid as long as the customer is up to date with its payments and hosting subscription if applicable.

The customer is prohibited from:

• Copy, modify or redistribute the source code
• Reverse engineer the solution
• Entrust the maintenance or evolution of the code to a third party without prior transfer rights

⚠️ The customer nevertheless retains the absolute and guaranteed right to activate the transfer of ownership option at any time, whether before, during, or years after, project delivery (see Section 08).

The customer remains the sole owner of all of its business data (contents, texts, images, customers, invoices). The service provider undertakes never to exploit these data.

07Hosting & Maintenance

By default and in the absence of acquisition of property rights by the customer, hosting and technical maintenance of the solution are obligatory and exclusively insured by the service provider via a subscription (monthly or annual).

In this context:

• Access to source code and server infrastructure (SSH, SFTP, raw database, Git repository) is strictly reserved for the service provider.
• The client only has access to the administration and usage interfaces of the solution.
• No third-party maintenance or installation on an external server is allowed.

Reversibility & Business Continuity Clause

The availability objective (SLA) of the infrastructure is set at 99.5%. This is an obligation of means and not of results, which cannot give rise to automatic financial penalties.

To guarantee the sustainability of the client's business, the service provider formally commits to a reversibility clause :

• In the event of permanent cessation of the service provider's activity, the customer will be notified at minimum 6 months in advance.
• In this force majeure scenario, the service provider will provide for free the complete source code and will support the customer in the migration to a new server to ensure the continuity of his business.
• Continuity plan (Unavailability): In the event of temporary unavailability (vacation, illness), the customer is notified in advance or via an emergency notification. In the event of prolonged unavailability (greater than 15 days) compromising the maintenance of critical infrastructure, the customer will be granted emergency access to recover its data and code.

Backups & Security

The service provider carries out daily automated backups (D-1) databases and files. These are kept for 30 days on a remote and independent server, guaranteeing rapid restoration (target RTO less than 24 hours) in the event of a major incident.

Data Export & Termination

Any voluntary termination of the subscription results in the suspension of access. However, the customer can at any time request a free and complete export of your business data guaranteed in standard and usable formats (SQL, JSON, CSV).

In the absence of repurchase of the intellectual property of the code (see Section 08), all of the client's data and environment will be permanently deleted from the servers. 2 months after termination. In the event of redemption of the code, the deletion will take place immediately after validation of the transfer to the client's infrastructure.

08Transfer of rights (Self-hosting)

If the customer wishes own the code, self-host the solution on its own servers or entrust technical maintenance to a third party, he must necessarily acquire the full ownership of source code.

The effective transfer (which only occurs after full payment) includes:

• The transfer of full economic rights to the source code
• Delivery of a complete code archive or access to the Git repository
• Full export of databases in standard formats (SQL, JSON)
• Technical assistance included for migration towards the news customer infrastructure.

Following this transfer, the customer becomes solely responsible for hosting and maintenance. The service provider is then completely relieved of any support obligation.

09Personal data & GDPR

In accordance with the General Data Protection Regulation (GDPR) and the law Computing and Freedoms:

Responsibility and Roles (DPA)

The service provider operates under two distinct hats:

• As Data Controller for the administrative and commercial data of its direct customers (name, email, invoicing).
• As a Data Processor for end user data passing through or stored on the application developed for the client (B2B). The client remains the sole Data Processor of its own users. The service provider undertakes to process this data only on documented instructions from the customer and to ensure an optimal level of security (standard DPA included in the acceptance of these T&Cs).

Data collected

• Account data : first name, last name, email address, postal address (necessary for invoicing)
• Technical data : IP addresses, collected exclusively for one purpose rate-limiting and security

Communication and Messaging (Third Party Integration)

In order to ensure optimal responsiveness and rigorous traceability (reliable audit trail), In-project messaging (tickets) is securely synchronized with a private Discord server, strictly accessible to the publisher only. Messages sent on the platform are duplicated there in an immutable manner, guaranteeing the timestamp and the integrity of professional exchanges.

Furthermore, the platform uses tools based on Artificial Intelligence (AI) to facilitate the generation of documents (specifications, quotes, etc.) from the exchanges. Users have the absolute guarantee that messages marked as hidden (via 'spoiler' tags ||) are strictly excluded from these processes and are not Never transmitted to AI models.

Shelf life

Data Ownership and Location

The client's entire server infrastructure and business data is hosted exclusively in France or in the European Union (certified infrastructures), in full compliance with GDPR directives.

The client's business data (content, customers, invoices, texts) belong exclusively. In the event of end of contract, the service provider undertakes to provide a complete export of data (SQL) on request.

Data Breach Notification

In the event of a proven data breach or leak, the service provider undertakes to notify the customer concerned (and the CNIL if necessary) within a maximum period of 72 hours after having read it.

User Rights

In accordance with the GDPR, the customer has a right of access, rectification, deletion, portability and opposition to their data. These requests can be sent by email to contact@adrien.pro.

10Cookies

The platform uses a single technical cookie (token authentication) strictly necessary for the identification of the connected user.

No third-party cookies (analytics, tracking, advertising) are used on the platform.

11Project monitoring, SLA & Responsibility

Monitoring and Responsiveness (SLA)

In order to guarantee a premium and completely transparent service, the service provider provides the customer access to a private dashboard offering:

• A real-time tracking of the evolution of the project, the stages and deliverables.
• A instant messaging integrated for direct communication centralized.
• A system of Immediate email notifications guaranteeing a excellent responsiveness and fluidity in exchanges.

The service provider aims for a availability objective (Uptime) of 99.5%. In the event of a critical or blocking anomaly reported via the platform, the service provider commits to a support objective of less than 4 working hours (obligation of means).

Limitation of technical liability

The service provider undertakes to make its best efforts (obligation of means) to ensure the availability and reliability of hosted solutions (regular backups, security, rapid recovery).

However, the provider cannot be held responsible of malfunctions caused by external factors (hardware failure of the third-party host, cyberattack, ISP outage) or indirect losses following a service interruption temporary.

The total liability of the service provider is strictly limited to the amount of the sums actually paid by the customer over the last 12 months for the service concerned.

12Right of withdrawal

individual customer (B2C)

In accordance with article L221-18 of the Consumer Code, the individual customer has with a deadline of 14 days to exercise your right of withdrawal.

However, in accordance with article L221-28 of the Consumer Code, the customer expressly waives his right of withdrawal since the execution of the service began with his agreement (signing the quote).

professional customer (B2B)

In accordance with the provisions applicable between professionals (article L221-3 of the Code of consumption on the contrary), no right of withdrawal is applicable to orders placed by professionals.

13Miscellaneous provisions & Disputes

Force Majeure

The liability of the service provider cannot be called into question if the non-performance or delay in the performance of one of its obligations results from a case of force majeure within the meaning of article 1218 of the Civil Code (including in particular: natural disaster, war, pandemic, massive cyberattack or major failure of the hosting/network provider).

Confidentiality & Right of reference

The service provider undertakes to maintain the strictest confidentiality regarding the client's sensitive information, strategies, and trade secrets. Reciprocally, the client undertakes to respect the confidentiality of the service provider's methods and prices.

Unless the client has prior written opposition, the service provider is expressly authorized to cite the client's name, use its logo and present the completed project in its portfolio and on its communication media for commercial reference purposes.

Applicable law & Disputes

These CGV/CGU are governed by the French law.

In the event of a dispute, the parties undertake to seek an amicable solution before any action. judicial. The consumer customer (B2C) is informed that he can have free recourse to a consumer mediator, for example the Professional Mediation Company (www.mediateur-consommation-smp.fr) or any other approved mediator.

Failing an amicable resolution within 30 days, the dispute will be submitted:

• To the court of the consumer's place of residence for individual customers (B2C).
• At the Commercial Court of the service provider's head office for professional customers (B2B).